| Things happen and mistakes are inevitable. There | | | | resolve the situation. |
| are two sides to making mistakes. If you find out | | | | Don't make the solution overly complicated or get |
| that you made a mistake such as sending a | | | | too many people involved in it. For example, if |
| package to the wrong address, it is good to | | | | you sent the wrong item to someone, don't |
| "fess" up as soon as you know about the mixup. | | | | expect them to send it to a third person. It is |
| It is always better to hear about a mistake | | | | probably better to offer a refund at this point or |
| directly from you. If the customer hears it from | | | | have them send the item back to you so you |
| someone else or discovers the mistake on his | | | | can send it to the third party. |
| own, he will assume that you did it on purpose. | | | | If it is not known who made the mistake, a lot of |
| If you are on the receiving end of a mistake, this | | | | wasted effort can be directed to the events that |
| is a chance to be generous and understanding. | | | | led up to the mistake. Try not to dwell on who |
| Always remember that the goal is to resolve the | | | | made the mistake and and concentrate on the |
| dispute, and not to find out why the mistake was | | | | solution. As they say, "To err is human, to forgive |
| made. The sooner you put the mistake behind | | | | is divine. |
| you, the sooner you can find the solution to | | | | |