| You can't tell if you're winning if you don't keep | | | | when dining at your establishment or using your |
| score! Food industry performance indicators | | | | services. Divide this number into your goal for the |
| simply help you work out how well your business | | | | amount you think you should receive from |
| is doing. | | | | customer in total per month, year, or what have |
| Performance indicators are simply financial and | | | | you. This will give you a number that expresses |
| non-financial metrics used to express the | | | | how many customers need to visit your place in |
| performance of a business based on the goals | | | | order to meet your goal. Just go through the |
| and objectives it has set for itself. | | | | receipts at the end of the night, count how many |
| Let's take a school for example. One | | | | people showed up, and see if that performance |
| performance indicator may be the failure rate of | | | | indicator says you've met your goal or not. |
| its students. This rate will show whether or not | | | | When it comes to food service performance |
| the school is meeting its goal of educating | | | | indicators customers is one of the most |
| students. Obviously, if the rate is too high, then | | | | important, because without them there is no way |
| the school needs to be doing something else or | | | | a business can grow. Another major factor is how |
| doing something more in order to keep more kids | | | | much is spent in a certain period of time on |
| from failing. | | | | equipment or supplies. Whether you need to buy |
| If the performance indicator shows that a small | | | | or a new refrigerator when one breaks on you, |
| percentage of the students are failing, than it | | | | or your weekly shipment of eggs or milk, you |
| reflects that the school's goal has been achieved. | | | | should keep track of your expenses with these |
| The food service industry has performance | | | | things. They should be added to other expenses, |
| indicators as well and there are about nine | | | | such as what you spend on rent or taxes, and |
| performance indicators that are common to most | | | | put up against how much you're making. Then |
| food service businesses. But the best way to | | | | you can see how much profit you are making, |
| discuss them is to look at a restaurant. | | | | which is a very important performance indicator |
| The goals of a restaurant are roughly the same | | | | as to whether or not your place is making any |
| as other businesses in the food service industry, | | | | money at all. |
| so it's a good focus point in discussing industry | | | | By looking at the goals you have set for yourself |
| performance indicators. So now let's go over | | | | in the food industry, you should be able to figure |
| some of the main food service performance | | | | out a number of performance indicators for |
| indicators to better get a feel for what the food | | | | yourself. These will make it easier for you to see |
| service industry is all about. | | | | if you've met any or all of your goals, and will |
| First, let's deal with customers. While some | | | | probably let you know what you need to work |
| aspects of the food industry might not have | | | | on if you find your goals have not been met. In |
| customers in the sense of people coming to dine | | | | an industry with as many ups and downs as the |
| at a restaurant, it's important to keep track of | | | | food service industry, it's important to know what |
| whoever may be considered close to a customer | | | | performance indicators to look at, because |
| or client. If it's a catering company you're talking | | | | otherwise it can be difficult to keep your goals |
| about, count the number of people per party you | | | | and your performance in line. |
| cater and consider them all customers. | | | | And remember you can't tell if you're winning if |
| Whatever business you have, you should have an | | | | you don't keep score! |
| average amount that each customer will pay | | | | |